Click & Collect - everything you need to know

If you want to know more about our Click & Collect offer you’ve come to the right place – all the answers you need are below!

How does it work?
It’s simple – you head to our online shop, fill your basket with all your goodies and then at checkout select click and collect as the delivery option and the date and time you would like to collect.

When can I collect my order?
Collections operate Tuesday – Saturday from 10am until 12pm and then 2pm until 4pm

What if I want something that is not available online?
Just call the team on 01584 856000 ext 182 and let us know, we can usually take the payment and add the item to your collection. Just make sure you have your click and collect order number when you call so we can easily find you. Or add in the notes section that you wish to order additional products and we will get in touch.

We also have an online bespoke butchery service – you submit your request and a butcher will call you back to confirm your order and specific requirements. Then just let them know your Click & Collect order number and we will make sure it’s added.

Is there a minimum spend?
No, there is no minimum spend for Click and Collect orders.

Can I get loyalty points on Click and collect?
Yes, if you include your loyalty card number on your order we will add the points to your card. Unfortunately at this time you cannot spend your points online – only in the Farmshop and Ludlow Kitchen.

I’m self isolating, how safe is Click & Collect?
Very – we will bring the shopping out and put it straight into your car for you – so there is no need to interact with anyone. You just need to ring the doorbell (which we clean after every customer).

Where do I go to collect?
Collections are at the back of Ludlow Farm Shop – just follow the signposts from the entrance or from the farmshop car park.